Shipping and Delivery
FAQ
Grille Guide
Customer Service
Contact Us
FAQ
1. Where can I find my tracking number?
The tracking number is sent to your registered email address automatically after we processe the shipping. Because it is an automation email, it might go to your junk mail folder. So make sure to check all your incoming emails before contact us.
2. How long the delivery will take?
We locate in Ontario, CA. For the west coast customer, the delivery takes 1-2 business days. Central area takes 3-4 business days. East coast shipment takes 5 business days. You can find the estimate delivery time by check ups or Fedex website with your tracking number.
3. How can I cancel order?
We process your order the next business day after payment received. It's free to cancel order before order processed. If order has been shipped, the shipping charge is nonrefundable plus another $10 stop shipment fee. Email or call us to cancel order as soon as you can once you decide to do so.
4. How to check order status?
You can login to our site to check your order status if you have registered with us. To check your order / order history, click on "My Account" tab at the top menu and login with your email / password. You should find relevant links after login.
5. What should I do if the part doesn't look fit well?
Please email us the digital pictures to show the fitting problem with your invoice number for us to locate your order. Our technician will look into your report in 24 hours. If the item doesn't fit, we will email you the instruction for exchange or other options. If the item should fit well, we will email you more detail installation guide. Do not send anything back before contact us.

